Below is feedback from our customers. If you would like
to add your own feedback about a Kerala Connections holiday - scroll
down to the bottom of the relevant year and click on COMMENTS. Our
ON-LINE QUESTIONNAIRE can be found at the top of our home page.
Scores are 1 - 5 with 5 being the top score.
I have been away from home so have just seen my travel
documents. We are very impressed by your efficiency and the
information, let's hope the actual trip is as impressive, can't wait! Thanks and Happy Christmas
I very much like the A5 Tour Information booklet. It is very informative and well presented.
John Waters (on receipt of his final documents)
What a nice website! Has lots of pictures of houseboats, which we wanted when we booked, and easy access to loads of info which was hard to find on the old site. Thank you.
Looking forward to our holiday in Kerala in November... Helen Krasner
It's been a long time since I've been so excited about a trip. This is exactly the way we want to travel. Thanks so much for putting this together for us! Sandra Akacem
You have been wonderful to work with arranging this trip. Thank you listening to our requests and working so hard to make this a dream trip for us. Cecelia Gaffney
Thank you so much for organising the Educational (and extension) to India. It was a very interesting, enjoyable and above, all useful trip, as I now feel much better equipped to sell the destination. The people from both ground agents were impeccable, the drivers and guides excellent – we could not have asked for better service. It also brought home how invaluable it is to book with a reputable company who have the contacts and the knowledge to make everything go like clockwork – the calm amongst the chaos!
I
like the ethos of CGH hotels and we were impressed by all of them although
Coconut Lagoon stood out in terms of location.
David Carter - Billington Travel
David and his wife travelled to India on a tailor-made educational holiday sponsored by us. This kind of trip enables Travel Agents to experience India and learn about the service we offer.
This was a memorable holiday which exceeded our expectations. Thank you so much for your advice and guidance. Companion Holidays were outstanding and reassuring. The drivers were always punctual, had good English and a great sense of humour. They always drove safely and with great patience! Thank you all, for giving us such unforgettable memories. Trevor and Mary Russell
They had the most amazing holiday, the best ever and really want to return.
Report from Liphook Travel Agent re their customers Mr and Mrs Allan.
Fabulous holiday! Everything went to plan, hotels exceptional as was Anil our driver. A big thank you for all your organisation which we couldn’t have even started to do ourselves. The booklet you gave us concerning all the things we might need to know was invaluable and referred to often. Once again, many thanks. You will definitely be recommended.
Mary Battams and Hillary Croft
We had a new bus that was much better than expected. Local agent did everything to help when we had a problem. The holiday as very good – as always.
Scores are 1 - 5 with 5 being the top score.
Our Companion Holidays driver was very efficient, pleasant and professional. The food on the houseboat was wonderful and the staff were great. We had a wonderful time. The places you selected were great, thank you. Peter Jones
Can’t fault the service provided. Gary Tree’s communication with us was amazing. Everything ran really smoothly while we were away. Jim and Marcia Bowater
Overall we had a fascinating and most enjoyable holiay, and your service was great! We're considering coming back next year, maybe going to Tamil Nadu. And David, who was scared stiff of a new culture and what might go wrong, now loves India and really wants to go back! So many thanks. Ms Helen Krasner
Can’t fault the service provided. Gary Tree’s communication with us was amazing. Everything ran really smoothly while we were away. Jim and Marcia Bowater
Overall we had a fascinating and most enjoyable holiay, and your service was great! We're considering coming back next year, maybe going to Tamil Nadu. And David, who was scared stiff of a new culture and what might go wrong, now loves India and really wants to go back! So many thanks. Ms Helen Krasner
Jackie Flatman
John Waters (on receipt of his final documents)
Thank you Gary and Diana for helping us plan a
wonderful trip. We loved the fact that we stayed in places you would never find
in mainstream brochures, and how all the owners knew you. They were wonderful
properties, the food was amazing, but what made it so special was the
hospitality we received and the personal touches. That is priceless. They were
all different but each wonderful in their own way. Finishing our trip at Dewalokum was wonderful -
it is such a special place. It seems that Baby Mathews at Vanilla County
was a bit of a pioneer in homestay tourism, and we were treated wonderfully
there. The minute we met Jeeva and Anil at Royal Mist
we felt at home and really liked them. Nelpura - Professor Chacko and Saalima and their staff
also couldn't have been nicer. Secret Garden is a fantastic retreat and haven
in Cochin, but still close to the action! Finally I would like to particularly mention
the A5 tour information you sent us which was really useful and also well-presented
and easy to travel with. The section on tipping was extremely useful! It only remains for me to say a big thank you
for a wonderful holiday!
Suzie Hosier and Ian Levett
Suzie Hosier and Ian Levett
You
provide a lovely personal service with a true understanding of the brief. We've
been reading through all your holiday notes which are really helpful,
especially the detailed breakdown on tipping. In your food section you mention
you have produced a list of Southern Indian food. Please could you email me a
copy. We're very much looking forward to the food and all the places we are
staying have great reviews. Suzie Hosier
What a nice website! Has lots of pictures of houseboats, which we wanted when we booked, and easy access to loads of info which was hard to find on the old site. Thank you.
Looking forward to our holiday in Kerala in November... Helen Krasner
Just wanted to say thanks for your excellent and detailed
advice re the visa for India. I was very glad of it to help me through the form, which
took a long time to complete. ETV has come through fine so I'm all set! Anne Slater
It's been a long time since I've been so excited about a trip. This is exactly the way we want to travel. Thanks so much for putting this together for us! Sandra Akacem
You have been wonderful to work with arranging this trip. Thank you listening to our requests and working so hard to make this a dream trip for us. Cecelia Gaffney
Thank you so much for organising the Educational (and extension) to India. It was a very interesting, enjoyable and above, all useful trip, as I now feel much better equipped to sell the destination. The people from both ground agents were impeccable, the drivers and guides excellent – we could not have asked for better service. It also brought home how invaluable it is to book with a reputable company who have the contacts and the knowledge to make everything go like clockwork – the calm amongst the chaos!
David Carter - Billington Travel
David and his wife travelled to India on a tailor-made educational holiday sponsored by us. This kind of trip enables Travel Agents to experience India and learn about the service we offer.
Enjoyed
the holiday and it was superbly organised.
Thank you. The holiday was really well planned and organised and tailor-made as to my requests. I would stay in homestays in future - not travelling alown for so long. Unless you really like to travel solo the trip would be much enhanced if you can share with another. Meals were lonely affairs Your advice on tipping
was very helpful (and to others I met!).
My driver (Jess) was exceptional! I was quite overwhelmed when on my birthday
he presented me with a birthday cake and garland. I have recommended Kerala Connections to
three people and hopefully two will get in touch soon. Ann
Force – who travelled solo
This was a memorable holiday which exceeded our expectations. Thank you so much for your advice and guidance. Companion Holidays were outstanding and reassuring. The drivers were always punctual, had good English and a great sense of humour. They always drove safely and with great patience! Thank you all, for giving us such unforgettable memories. Trevor and Mary Russell
They had the most amazing holiday, the best ever and really want to return.
Report from Liphook Travel Agent re their customers Mr and Mrs Allan.
We
thank you for all of your organisational skills regarding our recent trip to
Kerala. The driver and guides were courteous,
knowledgeable and helpful making our visits to the historical sites immensely
interesting and entertaining. Their time keeping was excellent and their
driving skills incredible. We felt safe and secure. We were very
pleased and impressed by the hotels selected which allowed us to rest and experience
the wide range of cuisine that India has to offer. Credit must also go to
the Houseboat crew who made our days on the Backwater such a treat. The
document detailing our day to day itinerary including advice regarding tipping,
anticipated weather and activities at each location is first class. We happily, will be recommending your company
to our family and friends who are interested in the trip that we have just
completed. Martin and Rosario
Hunt who booked through Sunways Travel
Hello
Gary
We
have had an absolutely wonderful time, and we really appreciate the help we had
from you and Diana in organising what was a fairly complicated itinerary. Dewalokam
was as special, welcoming and delightful as when we last visited. What a
hard-working family they are. And we appreciated also how well they treat their
staff: ‘happy working’ one of the domestic staff said to us. And the drivers
love coming here – they do not always get as well-treated as they are at
Dewalokam.
Diana’s
help obtaining our e-visas was invaluable and much appreciated. The whole
system seems to work quite efficiently at the airport too.
Our
driver, Shibu, was extremely good, and we felt very sad when we eventually had
to part. He looked after us with diligence, care and humour. A lovely man.
We
loved the Maison Perumal hotel in
Pondicherry. All meals cooked to order, so it’s slow, but worth the wait.
Mantra Veppathur was stunning. So much effort has gone into this site we
wish it well. It did seem a bit quiet. Not many tourists.
Your
Tour Information document was very, very good. The booklet was much admired by
some other travellers who were coping with large files of documents and sheets
of photocopied information as they moved around.
Thank
you again for all your help. You are very good at what you do, and your
efficiency and professionalism is much appreciated. You may well be hearing from us again in the
future! Colin and Shirley Brown
Beachgate Bungalow - beautiful house, garden and pool
area. Dewalokam – highly enjoyable and beautiful garden; Spice Village – immaculate site,
beautifully maintained lodges and lovely garden to sit in. There was a very good mix of pre-planned
visits and those suggested at each site.
Agent – faultless organisation and highly professional. Our driver (Winson) was excellent. Professional driver, polite and helpful, yet
remained discreet. He often helped us to
find interesting places. We found the
information prepared for us by Kerala Connections extremely helpful –
especially the policy for tips. Thank
you very much. Fiona Morison
We had the most fantastic time in Kerala and your company’s
services were superb, much better than my previous India Tour Operator. I will try to find the questionnaire - but it
was all 10/10
Regards, Phill Deschamps
Companion were
excellent. Jerry and Sanil went out of
their way to show us lots of interesting sights. The cooking lesson at Aakriti was
amazing. Kaav is a first class loge – we
highly recommend it. The houseboat on
the Northern backwaters we would thoroughly recommend. Instead of thousands of rice barges in the
southern backwaters we saw only 3 other barges.
Chera Rocks – an amazing place.
Could stay here for weeks. Can’t
recommend it enough. Many thanks to Gary
for being there when we needed him. A
first class company. This was probably
the best holiday tour we have had in all our nearly 50 years of travelling abroad.
We duly returned from Kerala this morning. We really did have a wonderful time and a really memorable experience and holiday, thanks entirely to you and all your help. Needless to say the organisation was faultless! Each place that we were lucky enough to stay in (or, in the case of the houseboat, ‘on’!) was great in its own way, The activities /experiences that we got involved with a lot of fun and our driver, Shibu, really super and helpful. As for Anil and Jeeva (Royal Mist) - what a really charming couple! All in all, one of the very best travel services we have ever experienced in all respects - from planning through to all the service and information you provided. So….. a very big 'thank you’ indeed from us both. All good wishes for your continued success. We shall definitely hope to return again before too long. And, needless to say, renewed thanks too!!
John and Julia Mitchell
Information booklet very helpful. Gary did a very good job of tailoring the trip for us and making suggestions that worked well. Arrangements made by the agent behind the scenes were very good, slight changes to the itinerary were managed effortlessly.
Mr and Mrs Chamberlain
Mr and Mrs Chamberlain
Just
a brief e mail to say we are back from a fantastic holiday. Kerala Connections
(and your local agents Companion holidays) have performed faultlessly!
Jim Morison
Great
help from Kerala Connections on the eTV application. Top scores for Kerala Connections and our
local agent/driver. The hotels on this holiday (Marari Beach Resort and Old
Harbour) were given scores of excellent and good for all aspects.
Mr and Mrs Adams
We thoroughly
enjoyed our holiday and thought it was brilliantly organised. Very many thanks. This was my
first visit to India. I hope I shall
have the chance to go again, and will of course be in touch again with you if I
do. The homestays: these were all good,
and all our hosts were vey welcoming, and very helpful in giving us advice and
organising activities for us. The
highlights of the holiday for me were the elephant and bullock cart rides, and
the martial arts performance in Periyar, the bike ride in the misty morning
along the lake at Red Earth, three massages, seeing the Maharaja's palace lit
up in Mysore, the visit to the tea plantation and factory in Coonoor, lying in
a hammock overlooking the river, and the cooking demonstrations at Dewalokam,
and the marvellous food everywhere. (These are just some of them!)
Katrina Mortimer
Dick
Down
For us there
were two extra special parts of this holiday, both of which were on our bucket
lists. Firstly spending two nights on the houseboat in the backwaters, we were
treated like royalty by the crew and loved watching the world go by in peace
and tranquillity. The second was visiting the temples of Tamil Nadu. No peace
or tranquillity here, but so beautiful. We
very much enjoyed this holiday, completely met and often exceeded our
expectations. This was in no small way due to the staff of Companion Holidays
who could not have been better. The hotels were well chosen. Overall, this was one of our best holiday
experiences ever!
Mr and Mrs Noble
(booked through Responsible Travel).
We are in awe –
amazed. Not looking to find fault but
there were none – breath-taking. Best
holiday I've ever had until you book the next one!!
John Davies
The homestays
were great especially the communal eating ones.
We would love to return to Dewalokam - amazing place.
Mr and Mrs Fairfax
Bennet (our
driver) being friendly and obliging.
Made excellent suggestions for visits.
Metropole Hotel – exceeded expectations.
Orange County, Kabini – fantastic hotel with wonderful food. Vivanta by Taj, Malabar – excellent hotel. Houseboat – a highlight! Glad we had two nights. Amazed by the quality of food produced from
such a small galley. Dewalokam – was not
expecting such spacious, light, airy and spotless accommodation. Food was delicious and abundant. ‘Farmstay retreat’ undersells this beautiful
place. Swimming in the river was another
highlight. We had a wonderful holiday,
thank you.
Mr and Mrs P (booked through Sovereign
Travel)
A superb
holiday - just what we wanted - Thank You.
Very helpful little tour brochure.
Mr and Mrs Jonas
The time on our
houseboat was idyllic. We were waited on hand and foot and ate far too much! This
was a really relaxing part of the holiday and comes thoroughly recommended. A Beach
Symphony - there is really nothing to do in this area but that was fine with
us. The staff were lovely and our room was perfect.
Kelvin Ramsey and Joanna Milton (honeymoon –
booked through Premier
Travel)
Just a quick line to say that all has gone like a
well-oiled wheel. The Emirates flights were excellent, both bits of luggage
turned up in Bangalore and whilst the immigration procedure was, well, Indian, it
was nothing we didn't expect. But most important of all, Jess, the driver was
there to collect us - Bangalore traffic is not for the faint-hearted! Gitanjali Homestay is brilliant! Yamuna is a
delight, so is her daughter, and both sat with us during a delicious meal. If
the rest of the Homestays are half as good we won't be disappointed. Thank you for all you have done to make it
possible.
Trevor and Mary (this sent to us from India)
Trevor and Mary (this sent to us from India)
We duly returned from Kerala this morning. We really did have a wonderful time and a really memorable experience and holiday, thanks entirely to you and all your help. Needless to say the organisation was faultless! Each place that we were lucky enough to stay in (or, in the case of the houseboat, ‘on’!) was great in its own way, The activities /experiences that we got involved with a lot of fun and our driver, Shibu, really super and helpful. As for Anil and Jeeva (Royal Mist) - what a really charming couple! All in all, one of the very best travel services we have ever experienced in all respects - from planning through to all the service and information you provided. So….. a very big 'thank you’ indeed from us both. All good wishes for your continued success. We shall definitely hope to return again before too long. And, needless to say, renewed thanks too!!
Jane and Mike Stephens
Overall we were
very happy with the holiday and impressed by your service and
organisation. Siji (our driver) was very
efficient, friendly and had a good sense of humour. He was key to the success
of the holiday – highly recommended. All
guides were good. We will recommend you
to anyone who may be interested.
Tim and
Anne Hughes
As apparent
(from the scores) we enjoyed the holiday enormously. We can’t overstate how much Siji (our main
driver) plus the other two drivers contributed to this enjoyment. They answered endless questions and were
extremely forthcoming about all aspects of Indian life. Your booklet (including the tipping advice)
was very useful. We discovered, talking
to our hosts, that Kerala Connections are very prompt payers (far faster than
some of the other UK tour operators) and also pay their drivers better – and
that was good to hear.
Mr and Mrs Moxham (who started arranging their next holiday with us as soon as they arrived back – instructions are that Dewalokam and Xandari Pearl must be included)
Mr and Mrs Moxham (who started arranging their next holiday with us as soon as they arrived back – instructions are that Dewalokam and Xandari Pearl must be included)
All
the arrangements went very well. The
hotels (Grande Bay, Palais de Mahe, Ideal River View, Radisson Blu) were all
lovely – contrasting but all good. The
journeys were interesting, the train journey was a highlight.
Dr and Mrs Ironmonger and family
Thank you Diana
for organising such a great holiday – we loved it all – such an amazing
experience. Spice Village was our
favourite hotel. Very impressed with
Daniel and Jerry – when we wanted to change plans he was excellent at
rearranging and very polite. Sunil (our
driver) was great, we could have had a nicer guy. We will definitely recommend you to anyone
who wants to go to Kerala.
Alison Mitchell
Alison Mitchell
It was the
first time I used ‘homestays’ and it was a really good experience. I travel on my own so conversations with
like-minded people over a lovely home-cooked dinner beats evenings at a
solitary table in a 5 star hotel hands down!
Mrs Srivastava
Diana
- I want to tell you that we had a wonderful holiday in Kerala. Probably the
best family holiday so far. The
arrangements went without a hitch. The accommodation was fine. Siji (our driver) was helpful and knowledgeable.
When we arrived at Olive Brook we thought we were in heaven. Beautiful
colourful garden. Lovely rooms. Shalimar Spice Garden was a tropical paradise.
We loved the rooms and the pool and took advantage of the spa. The backwater
cruise was the most calming experience that I can remember. I loved it. We saw
so many birds. The staff were good and unobtrusive. The food was wonderful with
something for everyone. We saw the way of life on the water’s edge. Francis Residence is a lovely house with the
cleanest bathroom of all, the best breakfast and charming hosts. I would
recommend Kerala Connections to anyone. Thank you for all your efforts.
Gill Cook
Companion
Holidays made us feel safe, secure and valued.
Xandari Harbour – great place.
Houseboat – highlight of our break, excellent comfortable
experience. Wish we could have stayed
forever. Coconut Lagoon – the staff were
all great, accommodation comfortable and loved the outside shower.
Mr and Mrs Deacon
We recommend
minimum of two nights on the backwaters, otherwise you are never clear of the other
houseboats! Your organisation was
splendid – seamless and with not hitches.
All agents and drivers, charming.
Your suggestions for tipping were invaluable (most thumbed page of our
booklet!). Dewalokam was the icing on
the cake – as marvellous as I remember plus extra touches.
Mr and Mrs Rexton
Organization
and trips were well planned. Thank you for all your assistance - Kerala is a
truly beautiful place and we would love to return.
Sandra Moloney
We really enjoyed this holiday - we
particularly enjoyed Visalam and the Spice Tree at Munnar. Anil's driving was
exemplary despite the road conditions and his consideration and patience
greatly enhanced our enjoyment of the tour. We are looking forward to planning
the next one!
Gaynor Gordon (who gave
all the hotels – Secret Garden, Maya’s Beach House, Houseboat, Spice Tree,
Heritage - Madurai, Visalam – Chettinad, Ideal River View, Maison Perumal and
Radisson Blu – Mamallapuram) top scores for all aspects.
We had a marvellous time, loved it. Everything got better and better. Glad we
went to Madurai – well worth it and the hotel (Heritage) was great. Cardamom County we could not fault – good service,
friendly staff. The agents were spot on.
Sue Lavery
We returned home safely from what has been the
most fantastic holiday! Everything was
just spot on – the itinerary, the accommodation, the vehicle, our driver
(Siji). We return to the UK with our
eyes and ears and noses full of sights and sounds and smells of India - and
over 900 photos! We will send you the feedback form over the next few days,
along with a few comments on each of the places we stayed that might be
helpful, but wanted to send you our thanks straightaway for arranging such a
great trip for us.
Andy and Tricia Wood
Thank you for a brilliant holiday. It is a real privilege to have a driver to
yourself and to have every journey carefully organised. Well done Jerry at Companion. We have a particular thanks to Dewalokam – it
is something special.
Mr and Mrs Sara (who stayed at Secret Garden,
Dewalokam, Royal Mist, Purity, Houseboat, Marari Beach Resort and Teak House –
gave top scores to all).
We had an
extremely enjoyable holiday. There were no problems at all in any of the
arrangements. The agent was extremely
efficient. All of the arrangements were
very smooth and on time. The drivers
were excellent and the guides were very good.
Mr and Mrs G
Great
honeymoon; the backwaters are stunning in terms of scenery and smiling
people. Dewalokam a very welcome beautiful
place. The houseboat was extremely
enjoyable and the company (Lakes and Lagoons) should be commended. The loved
the intimate nature of Royal Mist and felt so at home. We would like to thank Gary for his excellent
advice, friendliness and prompt replies prior to our fantastic honeymoon. Shibu was a lovely friendly, helpful and
knowledgeable driver. Nothing was too
much trouble and a great sense of humour.
We have been telling so many people about Kerala Connections –
excellent!
Lesley and Robert Toy
Drivers
and guides were great. The food was
generally very good… but so much of it!
Robert Germer and Rebecca Swainston (booked through Meadway Travel)
Robert Germer and Rebecca Swainston (booked through Meadway Travel)
Drivers
were punctual; good sources of local information and helpful. We were impressed by how smoothly everything
ran and felt well cared for. Dewalokam –
exceptionally warm welcome and beautiful grounds. Houseboat – could not fault this! One of our best experiences – a view held by
others we met. Secret Garden – Loved the
accommodation, good yoga.
Mr and Mrs Rapley
Mr and Mrs Rapley
Just
to let you know that everything so far couldn’t possibly have gone better since
we landed in India! The careful driving
and attentive interaction with our driver is a major contributing factor to our
enjoyment. More evaluation later, but
though you might like a preliminary report.
David Lewitt and Louise Rawlins (sent by e-mail while still in India).
David Lewitt and Louise Rawlins (sent by e-mail while still in India).
For
us a very good choice of homestays, each having its own character and
charm. Jose and Sinta at Dewalokam run
an exceptional homestay, one which we enjoyed especially as it was our third
visit. Amaryllis is for your discerning
clients – and Victor and Jini’s hospitality is outstanding. It was good to visit Philipkutty’s Farm again
(last there in 2006) – the food was excellent.
Mark and Wendy Bostock
Mark and Wendy Bostock
We
had the most amazing time. All worked
perfectly, the drivers all very good and polite. Diana – your name (and that of Kerala
Connections) is revered!
Elizabeth Appleton (booked through Symphony Travel)
Elizabeth Appleton (booked through Symphony Travel)
We loved Kerala and our holiday is one of our
best. Everything went very smoothly and
without problems. All connections were
on time. We were kept well informed –
excellent. Each element of the holiday
was interestingly different and we felt that we saw and enjoyed much of a
beautiful country. We shall show all our
friends our photos and recommend you to them.
Richard and Jane Hood
Richard and Jane Hood
All
fab! Can’t wait to go back… North India is on my list. Dewalokam was a highlight (particularly
wonderful) wish we had longer there. Jez
(our driver) was fantastic. Very
efficient and helpful 10/10. Thank you.
Dr and Mrs Keith
Dr and Mrs Keith
Grande
Bay, Mamallipuram – stylish. Houseboat –
we were surprised and very pleased at how comfortable it was and how good the
food was. Francis Residence – an
immaculate homestay with helpful owner.
All in all a great holiday and we shall recommend Kerala Connections to
our friends.
Geoffrey Sumner
Geoffrey Sumner
Thanks
to Gary for putting together such a fab trip for us. It all went so smoothly. We really had a ‘holiday of a lifetime’. I’m already planning my next trip…
Suze Mathews
Suze Mathews
Can I
just thank you for an absolutely fantastic holiday I cannot stress enough how
much we all enjoyed it and most of that was down to your planning behind the
scenes to make everything so seamless.
As you may recall on the 2nd of December we found out about the horrific
floods in Chennai and at some point on that Wednesday/Thursday I think we all
felt that was the end of our holiday as we were due to fly out on Sunday
6th. I cannot thank you enough Gary for all the phone calls and
arrangements you made during that time to save our holiday and in fact we all
thought you actually made it better as we would have never experienced the
things we did without your intervention.
The documents
you supplied were perfect providing us with day to day guides of what and when
was due to occur. We were met at the airport by Jerry who was lovely explaining
what was going to happen and escorting us to our first hotel and introducing us
to our driver Siji. What can I say about
Siji, what an absolutely lovely gentleman he was, with a fantastic sense of
humour who knew instinctively what we wanted and went out of his way to provide
us with experiences and memories we will never forget. At the end of our
holiday when we had to say goodbye to him we all actually felt quite emotional
as though we were saying goodbye to a friend or family member. He is a
fantastic ambassador and I hope you will continue to use him in the
future.
We truly
enjoyed every aspect of the holiday but I just wanted to highlight a couple of
things; The
Dewalokam Retreat - what an absolute gem, I cannot praise this stay enough,
Jose and Sinta and all the staff made our stay here absolutely wonderful, they
repeated a number of times that the premises were not 5*, but in our opinion
the rooms were lovely and clean and airy and the grounds were just magical,
swimming in the river and the pool and sitting in the lovely gardens or passing
the time in one of the hammocks was just fantastic.
The
other Jewel of our holiday was at Talayar Bungalow, Prem and all the staff were
a delight, he took us walking into the plantation explaining the growing
seasons, the life of the tea plantation and the wild life around us, it was
fantastic. Again the food was outstanding, they really out did
themselves. As I said at the beginning the holiday was fantastic and I cannot
recommend your company enough, thank you again.
Aileen Petrykowski
Aileen Petrykowski
I've
read through all the travel documents you gave us on Friday and everything is
fine. In fact Kerala Connections' booklet is so comprehensive it covers things
I'd never thought of asking.
Mr Villiers (booking through Hallmark Travel of East Grinstead).
Mr Villiers (booking through Hallmark Travel of East Grinstead).
A wonderful
holiday. We were completely taken care
of. Everything from being met at the
airport, local reps, hotels etc were first class. The local agent was very efficient, always
available. Could not fault them at
all. Thank you for putting together a
brilliant holiday!
Mr and Mrs Macklin – these customers stayed at Old Harbour Hotel, Cochin, Dewalokam Retreat, Marari Beach Resort and a Premium Houseboat. They gave top scores for all accommodation and for us and our agent.
Mr and Mrs Macklin – these customers stayed at Old Harbour Hotel, Cochin, Dewalokam Retreat, Marari Beach Resort and a Premium Houseboat. They gave top scores for all accommodation and for us and our agent.
I want to say a
personal thank you for organising such a fantastic holiday for us. Without a doubt this holiday was one of the
best we have ever had and this was helped because of your local knowledge. The first two places and the house boat were
amazing and can’t think of anything we would want to change! And our
driver was so very good and helpful. The
last hotel in Port Cochin was the only part that had a small glitch, but in
fairness most places in the world at New Year, are noisy. Thank you Diana
- and thanks to your staff in India too. Our holiday was wonderful.
Anne, Steve and Qing Qing Neil
Anne, Steve and Qing Qing Neil
Fabulous holiday! Everything went to plan, hotels exceptional as was Anil our driver. A big thank you for all your organisation which we couldn’t have even started to do ourselves. The booklet you gave us concerning all the things we might need to know was invaluable and referred to often. Once again, many thanks. You will definitely be recommended.
Mary Battams and Hillary Croft
All
accommodation except Planter’s Retreat were known to us from previous
visits. They are a delightful
family. Thank you for arranging the
airport assistance – we were most impressed with their service.
Mr and Mrs Marsh (regular customers of ours – they gave scores of 5 for virtually everything).
Mr and Mrs Marsh (regular customers of ours – they gave scores of 5 for virtually everything).
Your prices are
very favourable with package tours. I
have been really pleased with the service.
Susan Lavery
Susan Lavery
I
have just filled in your questionnaire and submitted it. This email is to give
a few additional comments. I would re-emphasise that we had a really great time
and your agent and our drivers were really excellent and helpful. As you know,
one of our party was taken ill, which meant some change of arrangements, and
Jerry handled this very well, checking on which hospital to go to, extending
our stay in one of the hotels etc. I know that you’ve been in touch separately
with them about this, and I know they are very happy with the support they
received. Dewalokam Retreat was simply
wonderful especially as a place to relax and get over our jet-lag. The owners
and their children were personally involved in welcoming the guests, etc. The
food (served communally) was really good and a great introduction to Keralan
cooking. The whole atmosphere was really positive and unusual. Malabar House,
Kochi was a good hotel in a nice location we thought the food was good rather
than outstanding. Punnamada Resort -
again, very nice place. Friendly staff. Houseboat: brilliant. Lovely staff,
good cooking etc. Seeing life going on in the Backwaters was really
interesting.
Anantya
Resort: really lovely, quiet place, with fabulous lake views, amazing infinity
pool, great bird life. Vivanta by Taj,
Kovalam: huge, international-style hotel. Excellent facilities, but a bit
anonymous. Your tipping advice was very
useful but it broke down in the big hotels, because there are many staff who
expect tips for any service.
Mr and Mrs Samuel
Mr and Mrs Samuel
We had a new bus that was much better than expected. Local agent did everything to help when we had a problem. The holiday as very good – as always.
Mr
and Mrs Arnberg (regular customers)
Thank
you again for the visa sorting. A huge help and an attraction to booking with
the company!
Ann Force
May I
congratulate you on the very comprehensive Travel Documents, received
today. It's very reassuring to think that you appear to have anticipated
all the questions that any traveller would ask as well as it being thoughtfully
presented.
Trevor
Russell
Thank you so much - and for all the attachments. You really have been so efficient and quick - and generally brilliant!!
Thank you so much - and for all the attachments. You really have been so efficient and quick - and generally brilliant!!
Mike Stephens
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